Refund policy

About Your Product
Each item at Baqette is handmade from start to finish. We do our best to use upcycled leather which can come with wrinkles, imperfections, etc. We weed out the unusable pieces and sew with what we think is best. As each piece is handcrafted, designed, and sewn, there may be markings that lend to the uniqueness of the product, that do not inhibit the functionality of the product itself. These items are not manufactured in a big factory by machines, but carefully crafted for you, in a small woman-owned studio in Cincinnati. 

Care & Upkeep
To best care for your Baqette, keep in mind that leather is made to wear with you! We love that leather doesn't stay clean and perfect forever. It is durable, malleable, and picks up the markings of your life. With a clean towel, mix a 50/50 blend of vinegar and water and gently rub out scuff marks (do not try this on suede). While most of our leather is furniture grade, as much of it is upcycled leather, they are easy callable, however certain stains may not come out completely. The suede leather products can be sprayed with a suede protectant spray, but a heavy water/coffee spill might stain it entirely. Keep in mind, a patinated leather tells a very unique story.

Returns & Exchanges
We hope you love your new handmade leather good! But in the off chance that you don't, we offer returns as exchange only within 7 days of receiving your order. We are a small business and appreciate the support of this tight policy!  
If you have an issue with the product you received, please contact us right away! Sometimes we make mistakes, and that's okay! If you are hoping to exchange for a specific item, the best way to ensure you get what you want is to purchase the new item as your exchange is processed. We offer limited quantities of color/size and cannot guarantee the item will always be available. If you need to hold an item while you wait for exchange, please reach out! 

To start an exchange, you can contact us at hello@baqette.com. If your return is accepted, you are responsible for any return shipping costs!

You can always contact us for any return question at hello@baqette.com.

Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We do our best, but mistakes happen and we want to make it right for you. We are not responsible for any shipping damages.

CUSTOM ORDERS
We cannot offer any exchange on custom orders. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Thank you for your support! We truly appreciate it. -Quinn